After Sales Services

Trouble service

We can help you to solve problems on your machine.
Following information from you will be very helpful to provide solutions quickly.

• 1.Machine serial number or photo of the machine
• 2.Description on the breakdown; if it’s a welding problem or mechanical/electrical problem
• 3.Description on activities prior to break down; power outage or part model changeover
• 4.Photo or video showing the issue or problem
• 5.Part specification and weld parameter data if it’s a welding problem
• 6.Your contact information on instant messenger.
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